Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Who are we?
We explain how we use it, what third-party service providers we might share your information with and under what circumstances, and how we keep it secure.
If for any reason you are unsure about any of the personal and account information we are holding in your name, please contact us using the contact details listed above. We will update your private records if required.
It’s likely that we’ll need to review this Privacy Notice from time to time. We’ll notify you of any significant changes.
At a glance – why do we collect information from you?
We collect information about you for the following reasons:
to process your order
to help you check out in a quick, user-friendly way when you have an account with us
to provide you with the best possible service, including a personalised browsing experience, tailored to your preferences.
to improve our website based on analysis of sales data
to provide you with marketing newsletters (if you signed up to our mailing list)
to offer personalised advertising after you leave our website
What personal data do we collect?
When you place an order with us, the information we will collect includes:
Billing and delivery address,
A record of your order
Credit/debit card details (all sensitive details are inaccessible even to us from moment of purchase and are securely encrypted)
This information is necessary for us to process your payment and deliver your order to you.
When you visit our website, we also might collect the following information:
Information regarding what pages are accessed and when.
Information related to the device used, such as web browser type, operating system and device type.
General product preferences and interests based on your browsing history on our website
We gather this information to analyse our site’s performance and look for areas for improvement. This data also allows us to give you customised product recommendations based on best-sellers and product views.
If you contact our Customer Service Team:
If you contact our customer service team in relation to your order, we will:
Take a note of the conversation with you,
Note the date and nature of your query or complaint
We’ll also include a note of what we did to help.
If you contact our customer service team with a query unrelated to a previous order, we might ask for your name and contact details to be able to get in touch with you and we will keep this data until no longer than necessary to help with your query.
We will never collect any sensitive information about you without your explicit consent.
The legal bases we rely on to collect information
Data Protection laws set out several different reasons for which a company may collect and process your personal data. These are:
In certain circumstances, we will only process your personal data with your clear consent.
For example, we will add you to our mailing list only if you sign up though a pop-up box or tick a relevant box at the checkout. You can create an account on our website only if you wish to do so. Not having an account doesn’t prevent you from placing an order with us.
When placing an order with us, we will require certain personal data like your name and address to be able to deliver your order so that we comply with our obligations under the sale contract. These details will be then passed on to our carrier company to deliver the goods to you.
We will use your e-mail address to provide you with updates regarding your order, such as order confirmation, dispatch & tracking information.
We will also collect your phone number to be able to contact you in case of any problems with your order.
Depending on which delivery option you choose your phone number and/or e-mail address might be passed on to our carrier so that they can keep you updated when your goods will be delivered (whenever applicable).
If the law requires us to, we may need to collect and process your data if fraud or other financial crime is suspected.
In certain situations, we will use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running an e-commerce business. We will process personal data for the following legitimate interests:
where the processing of our customers’ browsing and purchasing history enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.
to identify and prevent fraud and keep our services safe and secure
to better understand how people interact with our website
to improve our product selection and service based on your post-purchase feedback
to notify you within 24 hours if you left items in your basket
We will use your purchase history to tailor our products recommendations to best suit your interests both on our website and occasionally in our newsletters (but only if you’ve signed up to our mailing list).
We will combine your browsing and purchasing data with all other customers’ data to analyse and identify shopping trends and areas for our improvement.
A short time after you’ve purchased a gift from us, we will send you a request to review your shopping experience with us as well as products you’ve purchased to help other customers make more informed choices when shopping with us.
Who has access to your information?
Your personal data security is our priority. We will not sell trade or transfer your personal information to any third parties under any circumstances. We will not share your information with third parties for marketing purposes.
This does not include trusted third party Service Providers who assist us in operating our website, conducting our business, or providing services to you on our behalf.
For example: We use Mail chimp as our email marketing platform to enable us to send out marketing emails and we use different carrier companies to deliver your goods to you.
Such trusted parties may have access to personally identifiable information on a need-to-know basis and we disclose only the personal information that is necessary to deliver the service. All third party service providers are contractually obliged to keep your information confidential. All of our partners have confirmed they comply with all appropriate data protection laws.
What data we might share with third party service providers?
In order to be able to fulfil your order, and provide you with the best possible service, we may need to share your personal data with third party service providers for the following reasons:
In order to process your payment securely, and to check for potential fraud your personal data will be shared with our payment providers.
In order to deliver your order we will share your delivery address and may share your email and telephone number with our carrier so that you can be notified when your order is on its way.
In order to serve you with tailored product recommendations and personalised website and newsletter content your browsing & purchasing history is shared with Episerver, our third-party personalization platform.
Only if you have consented, will you be subscribed to our email newsletter which will keep you updated regarding special offers, new products and other marketing information. You can unsubscribe at any time.
In order to advertise online we use something called “remarketing” which uses data from your past visits to our website to show you personalised adverts featuring products you have looked at on our site. We work with Google and Facebook to show our ads in this way.
In order to measure the effectiveness of our paid advertising, we use Google products such as Ad words but this does not provide us with any personally identifiable data.
Abandoned Cart Emails
If during the course of browsing our website you place products in your basket and provide us with your e-mail address but for some reason leave before you completed your purchase, we might send you an email notification just to check that nothing went wrong. These emails are sent only once and are fully automated. If you receive such email from us, but don’t find them helpful and wish not to receive them in the future, simply click the “unsubscribe” button in the footer of the email or contact us by phone or e-mail.
Security of your data
When you shop at Bargain-Gifts and share some of your personal data with us, you can rest assured that we take every step to make sure we handle it securely.
Our website uses end to end “https” technology across the entire site. Access to your data is password-protected and any sensitive information is encrypted and protected with 256 Bit encryption via TLS (Transport Layer Security).
For example, all order information is encrypted and transmitted via Transport Layer Security (TLS/SSL) technology directly from your browser to our secure servers. It is only accessible by those who are authorized to access such systems, and only then to carry out tasks allowed in the contract, legal consent or legitimate interests as mentioned above.
Another example is, all supplied credit or debit card information is encrypted and transmitted via Transport Layer Security (TLS/SSL) technology directly from your browser to our payment gateway provider’s server only to be accessible by those who are authorized to access such systems and who are required to keep the information confidential. We do not ever see this information and the information never gets transmitted, seen or stored via our servers.
‘Cookies’ are small pieces of information sent by a website to your computer and stored on your hard drive to allow that website to recognise you when you visit, to save your preferences & give you relevant content. Cookies do not collect personally identifiable information such as your name, address or payment details, but may be used to link your actions to your personal information, for example to link you adding a product to your basket & account so you can then check out.
We will retain your personal data only for as long as is necessary and only for the purpose for which it was obtained.
You are entitled to view, amend, or delete the personal information that we store on you. Email your request to our Customer Service department.
If you have an account on our site, you can access your personal data by clicking on “My Account” in the website’s header, where you can update your personal data. To delete your account and all data it contains, please send a request to this effect to our Customer Service team.
If you’d like to amend your e-mail newsletter preferences, simply go to “update subscription preferences” at the bottom of each of our marketing emails to update the data we hold or to unsubscribe.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 9th January 2019.